Terms and conditions

TERMS AND CONDITIONS

01 PRELIMINARY DIRECTIVES

These General Terms and Conditions (hereinafter: «General Terms» or «Terms») regulate the rules for using the mobile Meddox application and the Meddox.com website, the functionality of the application, the rights and obligations of the user of the Meddox application and Meddox.com website, the owner of the application and the protection of those user’s personal data.

The Meddox mobile application (hereinafter: «Application») and the Meddox.com website (hereinafter «Website») and its links are the property of the company Meddox digital d.o.o., with its registered seat in Zagreb, Ilica 1A, registered with the court register of the Commercial Court in Zagreb under number (MBS) 081334639, PIN 05521952379 (hereinafter referred to as «Meddox» or «the Company»). Meddox is the Company trademark and any use of the trademark without the previous written consent of the Company is forbidden. Copying or using any part of the Website or Application without the previous written approval of the Company is not allowed. These Terms published on the Website are valid for all content found in the Application and on the Website.

By accessing the Application or Website, users of the Application or the Website accept the Terms and the obligation to monitor any changes or additions that may be made.

The privacy and cookie policies are considered an integral part of these Terms.

The Terms were last updated 24 March 2026, and the Company as the issuer reserves the right to update and publish the changed Terms if the need arises.

On posting the new Terms on the Website and in the Application, these new Terms will be deemed valid. Notice of changes to the Terms will also be communicated to users through Company notifications.

02 USERS AND USER DATA

The user is any natural or legal person that accesses the Application or the Website (hereinafter: the «User»).

The Application serves for: (i) digital archiving of personal medical documentation of the User, (ii) organization of medical documentation which the User has digitally archived, (iii) as a reminder system for taking medication and nutritional supplements in accordance with the information entered in the Application independently by the User, (iv) as a reminder of check-ups or other (medical) events for the User, (v) as an appointment system of the User for check-ups and diagnostic tests in selected health institutions, (vi) as a system for automatically receiving the User’s medical documentation from selected collaborating health institutions and the associated Website, (vii) as a system for generating AI reports based on uploaded findings and conducted medical examinations, as well as recorded therapies, offering a comprehensive overview of health information over time (depending on the Application plan)

During registration in the Application, the User specifies his password and PIN for accessing the Application, which is an important security factor for the use of the Application. The User is obliged to keep his own password and PIN safe and change them as necessary. The Company is not responsible for the loss of a password or PIN of the User, nor for the acquisition of the User’s password or PIN by a third party. In the case of an observed misuse of the password or the PIN of the User, the User may notify the Company thereon by e-mail on the following e-mail address dpo@meddox.com and the Company will immediately take action to terminate access to the profile of the User with that password or PIN.

In addition, Meddox enables Users to enter the Application, i.e. the so-called through Google and/or Apple and through biometric protection. The User is allowed to choose the method of entering the Application, i.e. identification when entering the Application in order to access the Profile and other possibilities/services that the Application provides to registered users.

In order to use the Application, the User must be registered in the Application. During registration, the User fills in the data that are necessary for User registration. During registration, the User agrees with the use and processing of personal data, and agrees to these Terms. The User can always deactivate the User’s profile, whereby the User’s data will be kept, but the User will not be able to access them.

Profile deactivation is not the same as profile deletion, i.e. profile deactivation is not considered profile deletion.

Unlike deactivation, when the profile is not permanently deleted, the User can delete the profile himself using the “Delete your account” option. In the aforementioned case, all the User’s personal data will be deleted, except for data with which Meddox can prove that the User deleted the profile himself, namely: ID; e-mail, date and time of deletion.

Furthermore, the User can contact the Company at any time to delete the profile. In the case of a request to delete a profile, the User must be unequivocally identified before the deletion itself. After the identification of the User, the Company will delete the User’s profile, i.e. all the User’s data except for his request to delete the profile and data showing which of the Company’s authorized persons deleted the User’s profile and at what time (deletion log), which is important for proving the exercise of User’s rights.

Accuracy of the data entered into the Application by the User is the sole responsibility of the User and the User is solely responsible for the accuracy and completeness of data entered into the Application.

Users are hereby warned that the use of another person’s data is unlawful and may constitute a criminal offence for which the person who misused and intentionally wrongfully used another person’s data and/or falsely or incorrectly represented themselves shall be responsible. Responsibility for the above lies with the User or with another natural person who committed the act, i.e., who misused another person’s data and/or falsely (mis)represented themselves.

The Company does not control, is not responsible and does not guarantee the accuracy of the data entered into the Application by the Users, nor does it have any responsibility in the event of direct or indirect damage to the User or third parties due to the publication of incorrect data by the User in the Application. Once entered, the data can be updated in the profile of the User. By accepting these Terms, Users explicitly waive claims for compensation for any damage, material or non-material, arising from incorrect data of the User or third parties (for example, selected doctors or collaborating health institutions) stated in the Application.

03 TERMS OF USE

By accessing the Application or Website, the User undertakes to act in accordance with the laws and bylaws of the Republic of Croatia and the legal regulations of the European Union.

The Company will not cover any expenses that the User might have by using the Application or by any other action connected with the Application or the Website. If a dispute arises between the Users, the Users will endeavour to resolve the same mutually, whilst the Company will have no responsibility. In the event of a dispute between the User and Meddox’s collaborating health institutions, the dispute will be resolved by the Users and the collaborating health institutions, while the Company will not bear any responsibility.

On the Application or Website, it is prohibited to publish any inappropriate content, content that is against the law or morals of society, and disturbing or any other content that may in any way harm or disturb minors or anyone else. Behaviour that in any way affects the violation of valid regulations of the Republic of Croatia or threatens the fundamental values and values of the Republic of Croatia is prohibited.

The Company has no control nor possibility to filter content before its publication in the Application, but, in the event of noticing offensive content in the Application that is not in accordance with these Terms, it may immediately remove the content, independently, or at the request of other Users.

04 TERMINATION OF USE

The Company keeps the right to delete the user account of those Users that do not observe the Terms. In case of violation of the applicable legislation of the Republic of Croatia, especially those violations by the User which lead to the suspicion that a criminal offense has been committed and/or fundamental Constitutional and other principles of the legal system of the Republic of Croatia are violated. In the latter case, the Company reserves the right to initiate further proceedings before competent authorities against such User in accordance with the laws applicable in the Republic of Croatia.

In the event of possible disputes, all parties will endeavour to solve them amicably. Otherwise, the competent court in Zagreb has jurisdiction.

05 TECHNICAL SPECIFICATIONS AND SUPPORT

The Application can be downloaded for free from the App Store and Google Play.

Before installing the Application, and in order for the installation to be successful, the User must ensure:

Internet access,
a device that supports the operating system iOS >= 15 or Android >= 8.0
available space for data storage on the device.

It is important to note that some smartphone manufacturers may have issues with Google Play Protect certification, which may affect the ability to download or run the app. Also, devices using custom ROMs or “rooted” will not have access to the Google Play Store or apps that require security features disabled by rooting, and therefore will not be able to download the App.

After installing the Application, and in order for the Application to function properly, the User must:

accept these Terms,
accept the Privacy Policy and the related internal act of the Company on the use of cookies,
register a User account by entering its e-mail and password,
enter mandatory data in the Application.

Technical Support

The owner of the Application provides technical support to the User regarding additional questions about the use of the Application, difficulties or inability to use the Application.

Technical support is provided by contacting the owner of the Application via the customer support contact details. Users can contact info@meddox.com , all with the aim of solving user and/or other queries related to the Application itself and/or the Website.

All User inquiries which do not relate to the protection of personal data will be answered as soon as possible i.e. within a period of 15 calendar days, in accordance with current legal regulations. If the User addresses the Data Protection Officer or user support with a question or request related to data protection, the query will be answered as soon as possible, and certainly within one month from the receipt of the query or user identification (if this is necessary for solving the User’s query or request). Exceptionally, the deadline of one month can be extended by two further months if necessary , taking into account the complexity and number of requests. The Company informs the User of any such extension within one month of receiving the request, together with the reasons for the postponement.

The Company will promptly and in a clear and visible manner inform the User about the available update of the Application, depending on whether the User downloaded the Application from the App Store or Google Play. The Company will not be responsible for non-compliance in the Application’s functioning which is the result of the User’s failure to install the relevant update of the Application.

Functionality of the Application

The Application provides the User with free and paid services, as follows:

digital archiving and organization of personal medical documentation,
reminder for taking medication and nutritional supplements in accordance with the information entered in the Application independently by the User,
review of intake of medication and nutritional supplements,
reminder to go to the appointed doctor/diagnostic examination,
the option of ordering an appointment for health check-ups and diagnostic tests in selected collaborating health institutions,
the option of automatic delivery of medical documentation from selected Meddox collaborating health institutions to the account (profile) of the User in the Application,
all relevant information about health as well as the possibility of creating a list of what to bring to the doctor with the possibility of scanning the findings that can be sent to the doctor by e-mail,
creation and management of multiple user profiles (main user + additional profiles)
links to certain websites that are important for health,
main screen displaying data collected through integration with Apple Health / Google Health Connect, vital signs, and tracking of selected laboratory test results
vital parameters – ability to enter and track vital parameters
generation of AI reports based on uploaded findings, conducted medical examinations, and recorded therapies
educational content on public health topics,
contacts of associations, doctors and various relevant institutions,
various other notifications and informative articles relevant to the personal health (individual or group) of the User, the functioning of the application and/or for public health interests, i.e. public health,
use of medical dictionaries for better understanding of diseases
receiving different informative articles i.e. newsletters on different topics, all depending on the individual interests and needs of the User, and
discounts on services with Premium partners

(hereinafter: «Services»).

For more details on whether a service or functionality is free or not, please refer to section 07 SERVICE DESCRIPTION.

With regard to all the above-mentioned functionalities of the Application, we especially emphasize that when using the option of ordering on health examinations and diagnostic tests in selected collaborating health institutions, the option of automatic delivery of medical documents from selected collaborating health institutions of Meddox to the account (profile) of the User in the Application is automatically activated.

The above means that the use of the functionality of ordering health examinations and diagnostic tests in selected collaborating medical institutions implies the automatic delivery of medical documentation from selected collaborating medical institutions of Meddox to the account (profile) of the User in the Application, especially considering that this is part of the Meddox service, as well as part of the obligations of the collaborating health institution.

The User is responsible for entering the correct phone/mobile phone number and OIB for ordering health examinations and diagnostic tests in selected collaborating health institutions, otherwise, it will not be possible to complete the ordering process for selected health examinations and diagnostic tests in selected collaborating health institutions.

Collaborating medical institutions in this case means the institution where the User ordered a health checkup and diagnostic test.

06 ADVERTISING

Advertisements that are placed on the Application or Website are not the responsibility of the Company, but of the advertiser. Any content, their correctness and implementation published by the User/advertiser is the sole responsibility of the User, while the Company is in no way responsible for that content, its validity and realisation.

Advertisements of third parties or of advertising networks (banners) may be found in the Application or Website. The Company has no responsibility for the contents of these advertisements. As soon as the Company is aware of any inappropriate, illegal or harmful content, it will immediately remove that advertisement from the Website or Application. Third party advertisements may use tools to measure the successfulness of an advertisement and may have privacy rules that are different from those of the Company. Users accept that the Company cannot check and has no responsibility for the activity tracking tools (cookies) of third parties.

In the event that an advertisement with a prize competition or a third party questionnaire is published on the Application or Website, the Company is in no way responsible for the organization and content of such a prize competition or questionnaire.

The Company may communicate with Users through messages that come to Users as notifications of the Application or through e-mail or through push messages to the device on which the Application has been installed. Informing Users about scheduled check-ups or reminders for taking medication and nutritional supplements which the User has independently entered into the Application is part of the Application’s specifications or functionality. In case the User does not want to receive Application’s notifications and/or messages through the e-mail and/or push messages on the device which has the Application installed thereon, the User can deactivate this service in the settings of his device and/or by cancelling the subscription to the newsletter in the footer of the e-mail.

If the user sends the user support a request to cancel the subscription to the newsletter, the user support will cancel the sending of the newsletter to the User as soon as possible, and no later than within 3 working days. For more efficient cancellation, Meddox has enabled the User to automatically cancel the subscription to the newsletter, therefore, the User is suggested to cancel the subscription using that option in the footer of the e-mail.

In the event of inactivity (not opening the newsletter), Meddox will send the user a newsletter in order to renew consent and verify the accuracy of the data. If the User does not take the necessary actions, such a User will be marked in the system as inactive and their e-mail will be deleted from the newsletter subscriber database after 5 years of such status.

07 DESCRIPTION OF THE SERVICE

Consumers are natural persons who use the Application for non-commercial or non-professional purposes.

Use of the Website is free of charge for all consumers.

Both free and paid use of the Application is possible for all consumers.

Users may choose between a free and a paid plan for using the Application (Basic/Standard plan and Premium plan).

More information about payment and subscription cancellation can be found at the following links:

Google: https://support.google.com/googleplay/answer/7018481?hl=hr&co=GENIE.Platform%3DAndroid

Apple: https://support.apple.com/hr-hr/billing

a) The Basic/Standard plan includes the following functionalities:

Enables storage of medical records in unlimited quantity.
Enables organization of stored medical records into customized folders and/or tagging of specific records for easier search.
Enables sharing of an individual medical record or an entire folder via a unique link.
Enables storage and review over time of an unlimited number of laboratory parameters.
Enables marking certain parameters as favorites for easier monitoring.
Enables creation, downloading and/or sharing of customized reports for individual parameters over time.
Enables scheduling appointments in private collaborating health institutions.
Enables receiving confirmations and reminders for examinations, as well as instructions before examinations and medical findings.
Enables creation and management of therapies and monitoring of taking multiple medications simultaneously, with a reminder when therapy renewal is required.
Setting reminders for regular therapy intake and generating reports on therapy adherence and sharing the reports with a physician.
Enables management of up to three different indicators per category on the main interface.
Enables recording information on measurements of vital signs (blood pressure, temperature, blood sugar, etc.).
Enables creation and management of up to two profiles (main user + one additional profile).
Enables access to special offers from collaborating health institutions for appointments scheduled through the application.

b) The Premium plan includes the following functionalities:

Enables storage of medical records in unlimited quantity.
Enables organization of stored medical records into customized folders and/or tagging of specific records for easier search.
Enables sharing of an individual medical record or an entire folder via a unique link.
Enables generation of AI reports as a summary of findings with insights and recommendations from any selected medical record.
Enables storage and review over time of an unlimited number of laboratory parameters.
Enables marking certain parameters as favorites for easier monitoring.
Enables creation, downloading and/or sharing of customized reports for individual parameters over time.
Enables scheduling appointments in private collaborating health institutions.
Enables receiving confirmations and reminders for examinations, as well as instructions before examinations and medical findings.
Enables creation and management of therapies and monitoring of taking multiple medications simultaneously, with a reminder when therapy renewal is required.
Setting reminders for regular therapy intake and generating reports on therapy adherence and sharing the reports with a physician.
Enables management of up to nine different indicators per category on the main interface.
Enables recording information on measurements of vital signs (blood pressure, temperature, blood sugar, etc.).
Enables creation of AI reports based on uploaded medical records and conducted health examinations, as well as recorded therapies, offering a comprehensive overview of health information over time.
Enables creation and management of an unlimited number of profiles.
Enables access to benefits and discounts that can be used with Meddox Premium partners.
Enables access to special offers from collaborating health institutions for appointments scheduled through the application.
Possibility of obtaining a one-time discount on certain examination appointment orders via the application, about which Meddox will inform Users in a timely manner. Without receiving a notification about the one-time discount, the same does not apply nor can it be used contrary to the conditions that were valid at the time when the promotion was active, i.e. from when to when it lasted.

Users, i.e. consumers, will not pay a fee to Meddox for services of booking examinations or diagnostic tests in selected collaborating health via the Application, but will pay for the examination and diagnostic test services directly to the collaborating health institution where the agreed service is performed and in accordance with the valid price list of the selected collaborating health institution.

Legal entities will pay the Company a fee for using the Application. The fee and the dynamics of payment of the fee will be agreed between the Company and each legal entity separately.

Duration and termination of the Premium plan subscription

The subscription for access on a smartphone or another medium that supports the service is concluded for a duration of one (1) month from the Activation Date or for a duration of one (1) year from the Activation Date. The subscription is concluded via Google Play or Apple App Store. The subscription remains in force until the subscription is terminated on the initiative of the User or on the initiative of Meddox. Upon activation of the subscription, the User will be charged the selected subscription amount every month or once a year (depending on the selected option). The subscription expiry date can be viewed via Google Play or Apple App Store.

If the subscriber does not terminate the subscription before the monthly expiry date, the subscription is automatically extended for the next period of one month. However, automatic renewal of the subscription can be deactivated. The subscription can be terminated only via Google Play or Apple App Store. In case of technical difficulties or for more information, you may always contact info@meddox.com.

The User may cancel the subscription at any time and without providing any reason. In such a case, the User will not be refunded for the month in progress and will continue to have access to the subscription until the end of the paid period.

Meddox may fully terminate/cancel the subscription in the event of:

failure of the User to fulfill obligations regarding payment of the subscription;
if the User does not regularly update the data;
violation of intellectual property rights related to the content and/or the service;
if the User fails to fulfill any of the obligations imposed by these and related legal documents.

Termination or cancellation of the subscription takes effect from the date of subscription expiry.

Exclusion of the right of unilateral contract termination

By purchasing the Premium plan, you expressly agree that the provision of services begins before the expiry of the period from Article 79 of the Consumer Protection Act (Official Gazette, No. 19/22, 59/23) and you acknowledge that by giving such consent you lose the right of unilateral termination of the contract in accordance with Article 79 of the Consumer Protection Act.

Complaint

The User as a buyer, in accordance with the Consumer Protection Act, has the right to submit a complaint in writing – directly or by mail to the address of the company’s registered office or to the e-mail address: info@meddox.com

Without delay, we will confirm in writing the receipt of a complaint submitted directly at the business premises and will respond to received complaints within the statutory period of 15 days.

Consumer dispute resolution

In the event of a consumer dispute, which the User may initiate in accordance with the Act on Alternative Consumer Dispute Resolution (Official Gazette, No. 121/16, 32/19), we do not recognize any body for alternative consumer dispute resolution as competent for resolving such disputes. All disputes will be resolved before the competent court in Zagreb.

Prices and payment terms

All subscription prices are displayed via the Google Play and Apple App Store applications or in the application valid on the day of subscription activation, as well as on the Meddox website. The stated prices include tax.

Meddox may change subscription prices. The User will be notified of a price increase via a notification sent to the e-mail address provided when creating the account or via a notification in the Application, at least seven (7) days before the price increase comes into effect. Changes in subscription prices take effect from the next subscription period following the date of the price change.

If the User continues to use the subscription after the price change takes effect, it will be deemed that they automatically accept the new prices. If the User does not accept the price change, they may terminate the Premium plan subscription before the price change takes effect and in accordance with the conditions provided in this document.

Method of payment

The subscription is paid in advance every month or for the entire year, depending on the selected option. Payment is made via the Google Play and Apple App Store applications. The account is charged for the first time on the day of the first subscription activation, and subsequent subscriptions for the immediately upcoming month will be charged in advance on the same day of each month corresponding to the day on which the User concluded the contract for the service. If such a day does not exist in that month, the last day of that month will be the payment date.

The User agrees that by providing bank card details they consent to the monthly or annual charging of their bank account via the bank card number in favor of Meddox, in the amount of the monthly or annual subscription price. In the event of failure to pay the subscription within the deadline or in the event of failure to update bank card data upon expiry, access to the Premium plan will be revoked.

Meddox may periodically place the Premium plan subscription on promotional sale by reducing the price through coupons/vouchers or promotional codes issued by Meddox or its partners. All terms of use contained in special and promotional offers that are materially different from these Terms will be made available to the end user in an appropriate manner.

Promotional services may be available to all Users under the same conditions, and may also be available to specific Users belonging to a precisely specified group. The terms of the promotional sale will be described in detail.

Termination of the contract

If the User wishes to terminate the contract, this may be done via Google Play and Apple App Store.

If Meddox wishes to terminate the contract, Meddox will notify the User by electronic or registered mail or via the Application, whereby the contract will be terminated at the end of the then current one-month contract period.

Meddox will also be authorized to terminate the contract with immediate effect and at the same time make the service immediately unavailable to the User in the event that: (a) the User abuses the trial period (if applicable) or the promotional period or their conditions, or (b) there has been unauthorized use of the service or there are justified reasons to suspect that such unauthorized use is occurring, or (c) the User has attempted to use the trial period (if applicable) more than once during any period of consecutive 12 months, or (d) the User has otherwise committed a material breach of these Terms or repeatedly violates the Terms.

08 DISCLAIMER OF LIABILITY

The User can use the Application for Services. The Company does not control the way the User uses the Services or the Application itself and the User is solely responsible for the way the Application and Services are used.

The Application is primarily a tool to the User that, based on the information and data stored by the User in the Application, enables the User to use the Services and at the same time:

entering information that enables the creation of reminders for taking medications and dietary supplements, as well as reminders for attending a scheduled medical examination or diagnostic test;
overview of the use of medications and dietary supplements;
monitoring of vital signs;
receiving medical documentation from selected collaborating health institutions in the Republic of Croatia;
ordering medical examinations and diagnostic tests in selected collaborating health institutions in the Republic of Croatia;
reading useful content selected in accordance with the needs and interests of the User;
creation and management of multiple user profiles (main user + additional profiles);
links to certain Internet websites that are important for health;
a main screen displaying data collected through connection with Apple Health / Google Health Connect, vital signs, and monitoring of selected laboratory test results;
generation of AI reports based on uploaded medical records, conducted medical examinations, as well as recorded therapies;
educational content on public health topics;
contacts of associations, physicians, and various relevant institutions;
various other notifications and informational articles relevant to the personal health of the User (individual or group), the functioning of the application and/or public health interests, i.e. public health;
use of health dictionaries for a better understanding of diseases;
receiving various informational articles or newsletters on different topics, all depending on the individual interests and needs of the User; and

The Application and the Website may contain information or terms related to clarifying or displaying data entered by the User. The Company uses and provides information from verified and publicly available sources, as follows:

The names of diagnoses according to the International Classification of Diseases ICD-10.
The names and reference intervals of medical-biochemical parameters according to the manual: Čvorišćec, Dubravka; Flegar-Meštrić, Zlata; Juretić, Dubravka Harmonization of laboratory findings in the field of general medical biochemistry, 2004 (study), and other sources.
A list of doctors from the HZZO (Croatian Health Insurance Fund) and other websites.
A list of medicines – database of medicines of the Croatian Agency for Medicinal Products and Medical Devices.
Recommendations of an Expert Council organized by the Company.

The Application and Website do not provide any sort of therapy or diagnostic recommendations. If the User is concerned about his/her health, the User should contact his doctor, pharmacist or other appropriate medical personnel. Also, the Application and the Website do not replace consulting a doctor or a medical professional in any way, and the purpose of the information published in the Application and on the Website is not medical counselling or pharmacotherapy.

The information published on the Application or Website is not intended for diagnosing or treatment. The User should always consult with medical personnel for medical advice.

The Application and the Website do not serve to diagnose conditions or diseases of the User or third parties in any way, do not guarantee the User’s or third party’s recovery or in any way replace therapy prescribed by a doctor, medical personnel and/or therapist.

Meddox does not guarantee the constant availability of all the functionality of the Application as well as its flawless operation. The User accepts that there may be circumstances affecting the operation of the Application, which are not the responsibility of Meddox as the owner of the Application.

By accepting these Terms, the User agrees that the Company will not be responsible for illegal access to personal data or use of personal data provided by the User or any other Users, resulting from:

false representation of that person to the Company; or
access by unauthorized persons who violate the Company’s protection against such access; or
are the result of a violation of these Terms by the User and/or other Users.

In any case the User, by accepting these Terms, consents that, in the event of any violation of any provision of these Terms, infringement of the rights of Users and/or of third persons indefinitely, of copyright, of violation of trade secrets or any other rights, either by the User or by a third party, that/those User/Users and/or third parties who access the Application or the Website will not incriminate the Company, its shareholders (registered with the court register of Republic of Croatia), the Company’s authorised representatives, the Company’s employees, other companies affiliated with the Company from any responsibility regarding the actions described in this section of these Terms by the User/Users and/or third parties, and at the same time agree they will not have or claim any compensation on this basis.

By accepting these Terms, the User releases the Company from any liability for any resulting (indirect and/or direct, incidental or consequential) damage as well as for potential damage that has or may arise as well as for any other loss (including loss of profit or User’s data), costs or payments that have occurred as a result of using the Application or the Website and which arose as a result of (direct and/or indirect) messages or other action of the User in/on the Application that may contain viruses, bugs, or the like, and which a third party could transmit to the User via an e-mail or through some other channel.

09 SECURITY ON THE WEBSITE

SSL protokol

The Company uses the SSL protocol to secure User’s data. The use of the SSL protocol provides a higher level of privacy and security than an unencrypted Internet connection. It reduces the risk of third parties intercepting and misusing data. The SSL protocol label looks like this and is located at the beginning of the toolbar.

ANTISPAM POLICY

It is strictly forbidden to send any messages that are spam in nature, pyramid schemes, chain letters or messages that contain any viruses, bugs or other elements that could harm any User.

The Company uses the Amazon web data storage service provider.

The Amazon data storage server is located in Dubline, Ireland. The Company retains control of this information and protects it with technical and administrative measures to reduce the risk of loss, misuse, unauthorized access, confidentiality or change. Some of the measures the Company uses include a firewall and data encryption.

10 PROTECTION OF PERSONAL DATA

The User becomes a user of the Application by installing the Application and accepting these Terms when starting the Application for the first time.

By using the Application, user account/profile data (for example, e-mail, password, IP address, first and last name, date of birth, gender, PIN, address, phone number) and medical data of the User entered in the Application (diagnosis, symptoms and medications) are collected.

The data required for processing may differ depending on the particular functionality of the Application.

If the Application crashes or stops working, information about the Application crash or termination are collected (specifications of the User’s device and the last few seconds of activity within the Application).

Without using the specified mandatory categories of personal data it is not possible to use all the functionalities of the Application and Meddox’s services.

The User can independently enter into the Application some data that is not necessary for the basic functioning of the Application. If the User voluntarily enters this data, the owner of the Application will process it.

The Data Controller is Meddox. The User can contact the Data Controller by contacting the Data Protection Officer via e-mail: dpo@meddox.com or +385 95 1234 098.

The User can find out more about data protection here.

11 DEACTIVATION AND DELETION OF THE USER PROFILE

One becomes the User of the Application by registering in the Application.

The User can always deactivate its User profile in the Application, which will keep the User’s data, but the User will not be able to access the data until the reactivate the profile.

Unlike deactivation, deleting a User’s profile in the Application leads to the impossibility of restoring the deleted data and profile of the User. Deleting the profile does not affect the stored and imaged documentation that the User has stored in his/her mobile or other device or that the User has shared in another way with the doctor or third parties.

User’s profile deactivation does not directly lead to User’s profile deletion. If the User wants to delete his/her data, the User can, beside directly in the Application, at any time submit a written request for deletion of data that the User stored in the Application via e-mail dpo@meddox.com.

After deletion of the User’s profile, the Company will not have access to the User’s personal data.

After the deactivation of the User’s profile, the User’s personal data which the User has given the Company in the process of registration and using of the Application can be anonymized, whereby the General Data Protection Regulation (GDPR) does not apply.

12 FINAL DIRECTIVES

In case of complaint, the Users and third parties can contact the Company in the registered address of the Company, the address Ilica 1A, Zagreb, by post (mail) on the address Ilica 1A, Zagreb, or by e-mail at the e-mail: info@meddox.com.. In such instances, the obligation of the Company to respond to complaints (within legally stipulated period) is 15 days from the date of receipt of the complaint.

In the event that the User submits a request or question to the Company related to the protection of privacy and personal data by mail to the address in Zagreb, Ilica 1A or to the e-mail address: dpo@meddox.com, the Company will provide the User with its response within the legally prescribed period of one month from the date of receipt of the User’s request or question, whereby the stated period may be extended.In the event of a complaint, the Company will try to respond as soon as possible, depending on the complexity and content of the complaint.

The User can call the contact number +385 95 1234 098, and in order to determine what is the problem in question and to redirect the User to either technical or legal or other support.

These Terms and Conditions enter into force on 24 March 2026.

Meddox digital d.o.o.

Ilica 1A

10 000 Zagreb

Contact information: +385 95 1234 098 info@meddox.com

User support: +385 95 1234 098 info@meddox.com

User complaints: +385 95 1234 098 info@meddox.com dpo@meddox.com

Data Protection Officer: +385 95 1234 098 dpo@meddox.com

OIB: 05521952379

MBS: 081334639

Register number: 05333946

Bank account: Erste banka

IBAN: HR2824020061101001710

SWIFT: ESBCHR22

Authorized representative: Krešimir Kuleš

Share capital: €283.800,00 paid in full

Working hours: Mon – Fri 08 – 16 h

MEDDOX DIGITAL limited liability company is registered in the Commercial Court in Zagreb under: Tt-20/38485-4-2.