These General Terms and Conditions (hereinafter: «General Terms» or «Terms») regulate the rules for using the Meddox application and the Meddox.com website, the functionality of the application, the rights and obligations of the user and the owner of the application, and the protection of the user's personal data.

The Meddox mobile application and the Meddox.com website and its links are the property of the company Meddox digital d.o.o. (hereinafter referred to as «the Company»), Ilica 1A, Zagreb. Meddox is the Company trademark and any use of it without the written consent of the Company is forbidden. Copying or using any part of the website or application without the previous written approval of the Company is not allowed. These Terms and Conditions published on the website are valid for all content found in the Meddox mobile application and on the Meddox.com website.

By accessing the Meddox mobile application or website, users accept the Terms and Conditions and the obligation to monitor any changes or additions that may be made.

The privacy and cookie policies are considered an integral part of these Terms.

The Terms and Conditions were last updated on September 22, 2023, and the issuer reserves the right to update and publish the changed Terms and Conditions if the need arises. 

On posting the new Terms and Conditions on Meddox.com, the new Terms and Conditions will be deemed valid. Notice of changes to the Terms and Conditions will also be communicated to users through company notifications.

Meddox is the name of the mobile application for digital archiving of personal medical documentation, organization of medical documentation, and a reminder system for possible therapies or events, a system of connecting with selected doctors as well as the associated Meddox.com website.

The user is any physical or legal person that accesses the Meddox application or the website.

During registration, the user specifies his password and/or PIN for accessing the application, which is an important security factor for the use of the application. The user is obliged to keep his own password and PIN safe, and change them as necessary. The Company is not responsible for the loss of a password or PIN, nor for the acquisition of the same by a third party. In the case of an observed misuse of their password, the user may notify the Company by e-mail at complaint@meddox.com and the Company will immediately take action to terminate access to the user profile with that password.

In order to use the Meddox mobile application, the user must be registered. During registration, the user fills in the data that are necessary for user registration. During registration, the user agrees with the use and processing of personal data, and agrees to the Terms and Conditions. The user can always deactivate the profile, whereby his data will be kept, but he will not be able to access them.

Profile deactivation is not the same as profile deletion, i.e. profile deactivation is not considered profile deletion.
 

By accessing the Meddox mobile application or website, the user undertakes to act in accordance with the laws and bylaws of the Republic of Croatia and the legal regulations of the European Union.

The Company will not cover any expenses that the user might have by using the application or by any other action connected with the application or the website. If a dispute arises between the users, the users will endeavour to resolve the same mutually, whilst the Company will have no responsibility.

On the Meddox mobile application or website, it is prohibited to publish any inappropriate content, content that is against the law or morals of society, and disturbing or any other content that may in any way harm or disturb minors or anyone else. Behavior that in any way affects the violation of valid regulations of the Republic of Croatia or threatens the fundamental values ​​and values ​​of the Republic of Croatia is prohibited.

The Company has no control nor possibility to filter content before its publication, but, in the event of noticing offensive content that is not in accordance with these Terms and Conditions, it may immediately remove the content, independently, or at the request of other users.

The Company keeps the right to delete the user account of those users that do not observe the Terms and Conditions, and to initiate further actions against such users, in accordance with the laws applicable in the Republic of Croatia.

In the event of possible disputes, all parties will endeavour to solve them amicably. Otherwise, the court in Zagreb has jurisdiction.

Before installing the Meddox application, and in order for the installation to be successful, the user must ensure:

• Internet access,
• a device that supports the operating system iOS >= 14 or Android >= 6.1,
• available space for data storage on the device.

After installing the Meddox mobile application, and in order for the application to function properly, the user must:

• accept these Terms and Conditions,
• accept the Privacy Policy and related internal act on the use of cookies,
• register a user account by entering your e-mail and password,
• enter mandatory data in the application.

Technical Support

The owner of the application provides technical support to the user regarding additional questions about the use of the application, difficulties or inability to use the Meddox application.

Technical support is provided by contacting the owner of the application via the customer support contact details.

All user inquiries will be answered as soon as possible.

Functionality of the application

The Meddox application allows the user to:

• digital archiving and organization of personal medical documentation
• reminder to take medication
• review of medication intake
• reminder to go to the doctor/diagnostic examination
• the possibility of connecting with doctors and other experts who are relevant to health and/or the creation of public health policies
• all relevant information about health as well as the possibility of creating a list of what to bring to the doctor with the possibility of scanning the findings that can be sent to the doctor by e-mail
• links to certain pages that are important for health
• diary – symptom tracker and graphic representation of symptom severity
• educational content on public health topics
• contacts of associations, doctors and various relevant institutions
• various other notifications that are relevant for the user's personal health, the functioning of the application and/or for public health interests, i.e. public health and
• connecting with doctors.
   

Advertisements that are placed on the Meddox application or website are not the responsibility of the Company, but of the advertiser. Any content, their correctness and implementation published by the user/advertiser is the sole responsibility of the user, while the Company is in no way responsible for that content.

Advertisements of third parties or of advertising networks (banners) may be found in the Meddox application or website. The Company has no responsibility for the contents of these advertisements. As soon as the Company is aware of any inappropriate, illegal or harmful content, it will immediately remove that advertisement from the website or application. Third party advertisements may use tools to measure the successfulness of an advertisement and may have privacy rules that are different from those of the Company. Users accept that the Company cannot check and has no responsibility for the activity tracking tools (cookies) of third parties.  

In the event that an advertisement with a prize competition or a third party questionnaire is published on the Meddox application or website, the Company is in no way responsible for the organization and content of such a prize competition or questionnaire.

The Company may communicate with users through messages that come to users as platform notifications or occasionally through e-mail or through push messages to the device on which the application is installed. Informing users about scheduled examinations or prescribed therapies is part of the application's specifications or functionality. In case the user does not want to receive notifications and/or push messages, he can deactivate this service in the settings of his device and/or by canceling the subscription to the newsletter in the footer of the e-mail.

The use of the Meddox application and website is free for all individuals.

ANTISPAM POLICY

It is strictly forbidden to send any messages that are spam in nature, pyramid schemes, chain letters or messages that contain any viruses, bugs or other elements that could harm any user.

The Company uses the Amazon web data storage service provider.

The Amazon data storage server is located in Frankfurt, Germany. The Company retains control of this information and we protect it with technical and administrative measures to reduce the risk of loss, misuse, unauthorized access, confidentiality or change. Some of the measures we use include a firewall and data encryption.

The user becomes a user of the application by installing the Meddox application and accepting these Terms when starting the application for the first time.

By using the Meddox application, user account/profile data (for example, e-mail, password, IP address, first and last name, date of birth, gender) and medical data (symptoms and medications) are collected.

If the application crashes or stops working, information about the application crash or termination is collected (specifications of the user's device and the last few seconds of activity within the application).

Without using the specified mandatory categories of personal data, it is not possible to access the application or use the application.

The user can independently enter into the application some data that is not necessary for the basic functioning of the application. If the User voluntarily enters this data, the owner of the application will process it.

The Data Controller is Meddox. The user can contact the Data Controller by contacting the Data Protection Officer via e-mail: complaint@meddox.com or +385 95 1234 098.
 

You become a user of the application by registering.

The user can always deactivate the profile, which will keep their data, but they will not be able to access it until they reactivate the profile.

Unlike deactivation, deleting a profile leads to the impossibility of restoring the deleted data and profile. Deleting the profile does not affect the stored and imaged documentation that you have stored in your mobile or other device or that you have shared in another way with the doctor or third parties.

Profile deactivation does not directly lead to profile deletion. If you want to delete the data, you can submit a request for deletion at any time to complaint@meddox.com. 

After deleting the profile, the Company will not have access to the User's personal data.

After the deactivation of the profile, the data can be anonymized, whereby the General Data Protection Regulation (GDPR) does not apply.
 

In case of complaint, please contact us at the e-mail: complaint@meddox.com  and we will respond in the legally prescribed period of 15 days from the date of receipt of the objection.

In contrast to objections, in the case of requests or questions related to the protection of privacy and personal data, we will respond to you within the statutory period of 30 calendar days, whereby the specified period can be extended.

In the event of a complaint, we will try to respond as soon as possible, depending on the complexity and content of the complaint.

You can call us at +385 95 1234 098 and we will see what the problem is and redirect you to either technical or legal or other support.

These General Terms and Conditions enter into force on September 22, 2023.