Terms and Conditions


The Meddox mobile application and the Meddox.com website and its links are the property of the Zagreb company Meddox digital d.o.o. (hereinafter referred to as «the Company»), Ulica grada Vukovara 269/f. Meddox is the Company trademark and any use of it without the written consent of the Company is forbidden. Copying or using any part of the website or application without the previous written approval of the Company is not allowed. These Terms and Conditions published on the website are valid for all content found in the Meddox mobile application and on the Meddox.com website.

By accessing the Meddox mobile application or website, users accept the Terms and Conditions and the obligation to monitor any changes or additions that may be made.

The Terms and Conditions were last updated on 1st May 2021, and the issuer reserves the right to update and publish the changed Terms and Conditions if the need arises. On posting the new Terms and Conditions on Meddox.com, the new Terms and Conditions will be deemed valid. Notice of changes to the Terms and Conditions will also be communicated to users through company notifications.


Meddox is the name of the mobile application for digital archiving of personal medical documentation, organization of medical documentation, and a reminder system for possible therapies or events, as well as the associated Meddox.com website.

The user is any physical or legal person that accesses the Meddox application or the website.

During registration, the user specifies his password and/or PIN for accessing the application, which is an important security factor for the use of the application. The user is obliged to keep his own password and PIN safe, and change them as necessary. The Company is not responsible for the loss of a password or PIN, nor for the acquisition of the same by a third party. In the case of an observed misuse of their password, the user may notify the Company by e-mail at complaint@meddox.com and the Company will immediately take action to terminate access to the user profile with that password.

In order to use the Meddox mobile application, the user must be registered. During registration, the user fills in the data that are necessary for user registration. During registration, the user gives his Consent for the use and processing of personal data, and agrees to the Terms and Conditions. The user may withdraw his Consent at any time by deactivating his profile, whereby his data will be kept, but he will not be able to access them.

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Accuracy of the data is the sole responsibility of the user of the Meddox application. The Company is not responsible and does not guarantee the accuracy of the data entered by the users, nor does it have any responsibility in the event of direct or indirect damage due to the publication of incorrect data. Once entered, the data can be updated in the user profile. By accepting these Terms and Conditions, users explicitly waive claims for compensation for any damage, material or non-material, arising from incorrect data of the user or third parties.


By accessing the Meddox mobile application or website, the user undertakes to act in accordance with the laws and bylaws of the Republic of Croatia and the legal regulations of the European Union.

The Company will not cover any expenses that the user might have by using the application or by any other action connected with the application or the website. If a dispute arises between the users, the users will endeavour to resolve the same mutually, whilst the Company will have no responsibility.

It is forbidden to publish any inappropriate content on the mobile application or the Meddox website, including content contrary to the law, disturbing content or any other content that may harm or disturb underage persons or anybody else.

The Company has no control nor possibility to filter content before its publication, but, in the event of noticing offensive content that is not in accordance with these Terms and Conditions, it may immediately remove the content, independently, or at the request of other users.


The Company keeps the right to delete the user account of those users that do not observe the Terms and Conditions, and to initiate further actions against such users, in accordance with the laws applicable in the Republic of Croatia.

In the event of possible disputes, all parties will endeavour to solve them amicably. Otherwise, the court in Zagreb has jurisdiction.


Meddox is the name of the mobile application and the website for digital archiving of personal medical documentation, and organizing medical documentation.

Advertisements that are placed on the Meddox application or website are not the responsibility of the Company, but of the advertiser. Any content published by the user / advertiser is the exclusive responsibility of the user, and the Company is not responsible in any way for that content.

Advertisements of third parties or of advertising networks (banners) may be found in the Meddox application or website. The Company has no responsibility for the contents of these advertisements. As soon as the Company is aware of any inappropriate, illegal or harmful content, it will immediately remove that advertisement from the website or application. Third party advertisements may use tools to measure the successfulness of an advertisement and may have privacy rules that are different from those of the Company. Users accept that the Company cannot check and has no responsibility for the activity tracking tools (cookies) of third parties.  Promotional offers or activities of third parties may be advertised and published on the Meddox application or website as a benefit to the users of the Meddox application or website. The Company is in no way responsible for the content of these offers, their correctness and realization. In the event that an advertisement with a prize competition or a third party questionnaire is published on the Meddox application or website, the Company is in no way responsible for the organization and content of such a prize competition or questionnaire. The Company may communicate with users via messages that users receive as platform notifications or, occasionally, via email. The user can choose whether or not to receive such messages. In the event of a change of decision, he may deactivate this service in the settings of his device or by unsubscribing from the newsletter in the footer of the email.


The use of the Meddox application and website is free for all individuals.


The Meddox application and website may contain information or terms related to clarifying or displaying stored data. The Company uses and provides information from verified and publicly available sources, as follows:

  1. The names of diagnoses according to the International Classification of Diseases ICD-10

  2. The names and reference intervals of medical-biochemical parameters according to the manual: Čvorišćec, Dubravka; Flegar-Meštrić, Zlata; Juretić, Dubravka
    Harmonization of laboratory findings in the field of general medical biochemistry, 2004 (study), and other sources.

  3. A list of doctors from the HZZO (Croatian Health Insurance Fund) and other websites

  4. A list of medicines – database of medicines of the Croatian Agency for Medicinal Products and Medical Devices

  5. Recommendations of an Expert Council organized by the Company

The Meddox application and website does not replace consulting a doctor or a pharmacist in any way, and the purpose of the published information is not medical counselling. The information published on the Meddox application or website is not intended as a diagnosis or treatment. It is always necessary to consult medical personnel for medical advice. 

In the event of any violation of any provision of these Terms and Conditions, infringement of the rights of users and/or of third persons indefinitely, of copyright, of violation of trade secrets or any other rights, users accessing Meddox.com release the Company and its owners, employees, members, affiliated companies from any responsibility, and waive all claims against them.

By accepting these General Terms and Conditions, you release the Company from any liability for any damage or potential damage that has arisen, or may arise, due to the use of the mobile application or website, and that relates to user's messages that may contain viruses, bugs, etc, which could be transferred to the user by a third party by an e-mail or through some other channel.

The application or website may stop functioning for any reason. The Company disclaims any liability arising from the non-functioning of the mobile application or website and, in such an event, will work to eliminate the shortcomings as soon as possible so that the mobile application and website continue to function smoothly.


SSL protocol

The Company uses the SSL protocol to secure your data. The use of the SSL protocol provides a higher level of privacy and security than an unencrypted Internet connection. It reduces the risk of third parties intercepting and misusing data. The SSL protocol label looks like this  and is located at the beginning of the toolbar.


It is strictly forbidden to send any messages that are spam in nature, pyramid schemes, chain letters or messages that contain any viruses, bugs or other elements that could harm any user.

The Company uses the Amazon web data storage service provider.

The Amazon data storage server is located in Frankfurt, Germany. The Company retains control of this information and we protect it with technical and administrative measures to reduce the risk of loss, misuse, unauthorized access, confidentiality or change. Some of the measures we use include a firewall and data encryption.


In case of an objection or complaint, please contact us at the e-mail complaint@meddox.com and we will respond in the legally prescribed period of 15 days from the date of receipt of the objection.


Meddox digital d.o.o.

Ulica grada Vukovara 269/f 

10 000 Zagreb


Contact information:

+385 1 201 8888



User support:

+385 1 201 8888



User complaints:

+385 1 201 8888



Personal identification number: 05521952379

Court Registration Number: 081334639

Register number: 05333946

Bank account:  Erste banka - Filijala Pešćenica (VMD poslovni centar)

IBAN: HR2824020061101001710



Board members:

Maja Bogović

Vesna Babić


Maja Bogović

Vesna Babić

Share capital:

20.000,00 kn paid in full

Working hours:

Mon- Fri 08 - 16 h


MEDDOX DIGITAL limited liability company is registered in the Commerical Court in Zagreb under: Tt-20/38485-4-2.